To troubleshoot issues with latency or lag in POPULATION: ONE, try the following.

1. **[Download and install PingPlotter](https://www.pingplotter.com/download)** on a desktop computer on the same network as your VR headset

2. Run PingPlotter and ping one of the hosts below depending on where you are in the world

1. **US East:** gamelift.us-east-1.amazonaws.com
   2. **US West:** gamelift.us-west-1.amazonaws.com
   3. **Europe:** gamelift.eu-west-2.amazonaws.com
   4. **Asia:** gamelift.ap-southeast-1.amazonaws.com

3. Let PingPlotter run for 5-10 minutes and screenshot and send in the results to support like below

**Good Internet Quality**

**Bad Internet Quality**