How to troubleshoot latency or lag issues (PC) – BigBox VR

To troubleshoot issues with latency or lag in POPULATION: ONE, try the following.

  1. Download and install PingPlotter on a desktop computer on the same network as your VR headset

  2. Run PingPlotter and ping one of the hosts below depending on where you are in the world

  3. US East: gamelift.us-east-1.amazonaws.com

    1. US West: gamelift.us-west-1.amazonaws.com
    2. Europe: gamelift.eu-west-2.amazonaws.com
    3. Asia: gamelift.ap-southeast-1.amazonaws.com

  4. Let PingPlotter run for 5-10 minutes and screenshot and send in the results to support like below

Good Internet Quality

Bad Internet Quality